Right of Withdrawal

Custom-made products

All products offered by FlakesCustoms are custom-made and created according to the customer’s individual specifications.

Under Article 16(c) of Directive 2011/83/EU and the applicable consumer protection legislation, the statutory 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.

Defective or Incorrect Products

If you receive a product that is damaged during transport, defective, or different from the approved design due to our error, please contact us within 48 hours of delivery.

You may be asked to provide photographs of the product and its packaging so that we can assess your claim.

If your claim is approved, we will repair, replace or otherwise resolve the issue in accordance with applicable consumer law.

Cancellation Before Production

Orders may only be cancelled before production has started.

If you wish to cancel your order, please contact us immediately at info@flakescustoms.com. If production has not yet begun, any eligible refund will be issued using the original payment method.

Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.

Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.

Model withdrawal form (Annex I.B of Directive 2011/83/EU)

Complete and return this form only if you wish to withdraw from the contract.

To:
Flakes Customs
VOTHONAS SANTORINI 84700
Email: info@flakescustoms.com
Phone: +306940161151

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:

______________________________________________________________

Ordered on / received on:

______________________________________________________________

Name of consumer(s):

______________________________________________________________

Address of consumer(s):

______________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

______________________________________________________________

Date:

______________________________________________________________

Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

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Right of Withdrawal

Custom-made products

Defective or Incorrect Products

Cancellation Before Production

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Right of withdrawal

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